FAQ

Frequently Asked Questions (FAQs)

There is an 80% chance that the answer to your question can be found in our FAQ below.

 

 

Answers

What is Driver Performer?

Driver Performer is a powerful driver manager for Windows that can back up, restore and update your drivers with just a few clicks.

Back up Drivers - Driver Performer can detect and quickly back up the drivers installed in your system. It can compress the backup drivers to a zip file, a self extracting file, or an independent auto-installer program.
Restore Drivers - You need not install drivers one by one after reinstalling your operating system. Just one click is all you need to install all your backup drivers automatically. You can also install drivers in command mode silently.
Update/Search Drivers – Are you still using old drivers, or beta versions? These faulty drivers often cause compatibility problems and are one of the main causes of system crashes. A suitable driver can improve hardware performance by 50% or more. Our Driver Performer Database contains information on more than 30,000 device drivers, including Motherboards, Sound cards, Video cards, Network cards, Modems, Mice, Keyboards, Scanners, Printers, Digital devices, etc. With one mouse click, Driver Performer can detect what drivers need updating. All the drivers we offer are either official or WHQL versions–you can use them with peace of mind.
Uninstall Drivers - There could be some drivers left over on your system due to hardware changes or previous driver updates. Driver Performer can quickly find and uninstall these useless drivers.

LiveUpdate - We update a large number of drivers on our website every day. With the Liveupdate feature, Driver Performer can synchronize its database online to obtain the latest driver versions.

What can I do with Driver Performer?

• Quickly back up device drivers for your computer.
• Install all your drivers with just one click.
• Keep your drivers up to date.
• Scan and fix driver problems.
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Installation

Installing Driver Performer
Double-click the setup.exe and follow the installation wizard.
Uninstalling Driver Performer
To remove the program, click the ‘Start’ menu button and select ‘All Programs’, then find Driver Performer Professional Edition. Click the ‘Uninstall Driver Performer Professional Edition’ submenu. You can also uninstall the program from Control panel by clicking the ‘Add or Remove Programs’ icon > Locate and single-click ‘Driver Performer Professional Edition’> Click the ‘Remove’ button to uninstall it.
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Getting started

What is a driver?
Drivers are programs that allow your operating system to communicate with hardware devices. They tell the operating system which devices have been installed as well as their function.

Windows has already installed a driver for a device, should I update it?
Drivers provided by Windows only offer basic device performance. To get optimal performance, you must install the latest drivers provided by the manufacturer. The most important thing to note is that the drivers provided by Windows do not contain a control panel for hardware configuration. For example, if you don’t install the latest drivers provided by the manufacturer for video cards, you cannot configure the video card’s OpenGL and Direct3D options. This can noticeably lowers the quality and FPS of 3D images in games. Similarly with sound cards, Windows drivers cannot offer EAX sound effects, 3D sound effects, or Dolby multi-channel surround stereo. Installing a suitable driver enhances device performance.
Loading and preparing to use Driver Performer Professional
After installing the program, click the Windows ‘Start’ button and select ‘All Programs’, and find Driver Performer Professional Edition. Click the ‘Driver Performer Professional Edition’ submenu to load the main program. It will first ask you to scan for driver problems and updates. Please click ‘Start Scan’ button to scan for driver updates.
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How do I activate my product key?

To activate Driver Performer:
1. Open Driver Performer Professional (if not already open)
2. Click Help
3. Click Enter Code
4. Enter your License Code (Which you got in your purchase approval email)
Click Register to complete your activation.
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Can I try your product before buying it?

Sure, You can download our free trial and Driver Performer will scan your computer to find all the non updated drivers for you. It will be up to you if you want to purchase the product and fix them.
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How to back up my current drivers?

Backing up your drivers
You should back up your drivers before reinstalling the operating system or updating drivers. To back up your drivers:

1. Click the ‘Backup Drivers’ icon. The program searches for all drivers installed in current system.

2. A list of installed drivers appears in the right window pane. To view details of a device driver, click the device in the list. The details are displayed in the window.

Current used Drivers
These drivers are currently being used on your computer. They need to be backed up.
Windows Original Drivers
These drivers are included in the Windows installation CD and are installed automatically during the Windows installation procedure. They normally do not need to be backed up.
Disconnected Devices Drivers
These drivers belong to devices which are not currently connected to your computer. If you want to use these devices in the future, their drivers must be installed on your PC. Therefore, you need to back them up. This is very important when installing drivers on a clean, newly-installed operating system.
3. Select the drivers that you want to back up and click ‘Next’. By default all drivers will be backed up. This will take more time and disk space, so you may want to back up only the currently used drivers.
4. Select the Backup type. Driver Performer can back up drivers to a ZIP file, a self-extractor, or an Auto-Installer. Click the drop down menu -> Select the Backup type. Choose from the 4 options available. If you want to install drivers on multiple computers with the same configuration, we strongly recommend you should back up the drivers to an auto-installer. You can use the Auto-Installer to install drivers on a new system very quickly without Driver Performer, and thereby save lots of time.
5. Choose a location to save your driver backup files and click ‘Next’ to start the backup process.

Warning! Do not save the backup files in the partition where you install Windows. All data in that partition will be lost during the Windows installation process.

Using the command line to back up drivers

Driver Performer allows you to back up your drivers in command line mode.
Usage: DriverPerformer.exe [/B|?] [/T|A] [/D|Z|E|I] Backup location
First parameter - Specifies the action
/? – Show help
/B – Backup drivers

Second parameter - Specifies which drivers you want to back up
/T – Third-Party drivers (Recommended)
/A – All drivers

Third parameter - Specifies the backup type
/D – Default backup type: backs up selected drivers to the specified folder.
/Z – Backs up selected drivers and sends them to a ZIP file.
/E – Backs up selected drivers and sends them to a self-extracting file.
/I – Backs up selected drivers and sends them to an Auto-Installer.

Fourth parameter - Specifies the backup location

Example:
C:\Driver-Soft\DriverPerformer\DriverPerformer.exe /B/T/I D:\DriversBackup.exe
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How to restore drivers from the backup

Restoring drivers to your computer
You need not install drivers one by one after reinstalling your operating system. Just one click is all you need to install all your backup drivers automatically. To restore a driver:

1. Click the ‘Restore Drivers’ icon.

2. Select the backup record you want restore from the record list, then click ‘Next’.

3. You can also restore drivers from the appointed backup file. Click the ‘Browse my computer for backup drivers’ button and then select the source type. If your backup type is ‘Default’, select the ‘Folder’ option. If your backup type is ‘ZIP file’, or ‘self-extracting file’, please select the ‘File’ option.

4. Click the ‘Browse’ button to choose the location for the backup file, then click ‘Next’.

5. Now your backup files and their details will appear in the list. Select the driver you want to restore and click ‘Next’ to start restoring.

Note: We suggest you close all applications before restoration to avoid conflicts. Do not perform any operations during the restoration process. You will be prompted to restart your computer after restoration is complete. All your drivers will be installed and will then work correctly after the system reboot.

Restoring by the Auto-Installer

If you have backed up your drivers to an auto-installer, all you need to do is launch the .exe file, and select drivers in the list. Then click the ‘Start Restore’ button to start their installation. You can also perform an unattended installation by using the command line mode. Using Auto-Installer, you can also reinstall drivers on multiple computers that have the same configuration at one time. This is another time-saving feature of Driver Performer Professional.
Command line usage: DriverBackup.exe /S/R

/S: Silent mode: restores all drivers automatically in silent mode. (No prompt dialog box appears.)
/R: Reboots the computer after the installation has completed.

Note: With the trial version, you can only restore drivers for video cards and network cards. This limitation will be removed after you register your software.
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How to update my drivers

Updating your drivers Driver Performer can recognize over 30,000 devices and offer their latest driver versions. It can recognize devices even when you don’t know their type. To update drivers:
1. Click the ‘Update drivers’ icon. The program will display all supported operating systems. Your current operating system is selected by default. You can also select other target operating systems to update drivers. This function can help you to prepare drivers before installing a different operating system version. It is very useful for some network cards whose drivers are lost or not included in target operating system.
2. Click ‘Next’ to automatically search for suitable drivers for your system. To view a driver’s provider, date, version, digital signature and other details, right-click on the driver and select ‘View Details’.

3. Select the driver you want to update and click the ‘Fix Now’ button. The driver updates will be added to the Driver Download Manager.

Resuming a download
If a download procedure failed because of a network problem or because it was stopped, you can resume the download where it left off. Just choose the ‘Tools‘ menu –” or click ‘My Downloads‘.

Hiding driver updates Sometimes you will find that Driver Performer still prompts you to install a driver update after you have already installed it. This problem is caused by large driver packages which contain multiple device drivers. For example, the Intel Chipset Software Installation Utility and VIA Hyperion Pro Driver include an AGP controller, IDE controller and USB controller driver, etc. In this situation, Driver Performer is unable to determine whether the drivers are installed correctly. To prevent this, you can choose the driver update and click the ‘Hide this driver update’ button to hide the driver update. Driver Performer will not prompt you to update this driver until a newer version of the driver is released.

Scheduled driver update scan
Click ‘Options’ — ‘Schedule’ to define a schedule for the driver update scan.
The Driver Performer Task Scheduler will run when Windows loads and it will automatically run the driver update process and scan the update driver database at the preset time. When new driver updates are available, the program will prompt you to install them.
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How to install a driver?

Installing new drivers to your computer

Some drivers do not have a setup program and will need to be installed manually.
For example, Realtek 81xx series network controller drivers. These drivers do not have a setup program and you will need to install them manually.

Click the ‘Install’ button. The drivers will be extracted to this path: My Documents\DriverPerformer\Temp\[driver name]

1. Right-click the ‘My computer’ icon on your Desktop and select ‘Properties’.

2. Click the ‘Hardware’ tab and then click ‘Device Manager’

3. Find and double-click the network adapter.

4. Click the ‘Driver’ tab and then click the ‘Update driver…’ button to open the ‘Hardware Update’ Wizard.

5. Click ‘No, not this time’ and then click ‘Next’.

6. Click ‘Install from a list or specific location (Advanced)’ and then click ‘Next’.

7. Click ‘Include this location in the search’.

8. Click the ‘Browse’ button and select the folder containing the extracted drivers file (see the location below), then click ‘Next’. Windows automatically finds a suitable drivers file to install.

Windows 2000 & Windows XP
C:\Documents and Settings\current account\My Documents\DriverPerformer\Temp\[driver name]

Windows Vista & Windows 7
C:\Users\current account\Documents\DriverPerformer\Temp\[driver name]
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How to uninstall drivers from my computer?

Uninstalling drivers from your computer

To uninstall drivers using Driver Performer:
1. Click the ‘Uninstall Drivers‘ icon. The program will search for all drivers installed in the system.

Loaded drivers
Drivers that have been loaded by the system and are working properly.
Stopped Drivers
Drivers that have been stopped by system. Drivers will not automatically be uninstalled just by removing the device hardware. These leftover drivers will stay in your system and slow down system performance.
Invalid Drivers
Drivers that have not been installed correctly. You should uninstall them first, then install the correct drivers.

2. Select the drivers you want to uninstall and click ‘Next’ to uninstall them.

Warning: Never uninstall IDE Controller drivers or System device drivers. This will cause your system to crash.
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How to know if my driver is working correctly?

Device Diagnostics help you locate a device which is not working properly or efficiently and suggest an effective solution.
Click the ‘Tools‘ menu —> ‘Device Diagnostics‘. The program searches for and lists all the devices in your system.

Invalid device
Stopped device

Right-click the device to display the submenu.

Troubleshoot
Displays the device status. If the device is not working correctly, Driver Performer will offer an effective solution.

Update Driver
Searches for a new version of the driver.

Disable
Stops the device.
Enable
Enables a device that is currently disabled.

Uninstall
Removes the device from the system.
Scan for hardware changes
Scans for hardware changes to update the device list.
Save all information
Saves the hardware information to a text file. This can help you when sending hardware information to support
teams. It provides them with useful information when trying to resolve your computer-related issues.
Properties
Displays the properties of the device.
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How to update the Driver Performer drivers database?

Keeping Driver Performer up to date You can easily download the latest version driver database and software update from our website using LiveUpdate. Driver Performer will recognize more hardware and offer the newest version drivers after the update finishes. To start the update, click the ‘LiveUpdate‘ icon.

LiveUpdate Configuration
Internet connection configuration for LiveUpdate.
LiveUpdate log
View the LiveUpdate log.

Privacy Statement

LiveUpdate will not gather or send any information from your computer.
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Troubleshooting

Q: Driver Performer does not start correctly.
A: If you are using Windows 2000/XP/Vista/7, please check that you are running under an Administrator account.
Q: When I restore drivers in Windows 98, Windows prompts me to insert the installation CD.
A: When Windows 98 installs certain drivers, it will also install some other system components. For example, it will install TCP/IP protocol when installing the driver for a network card and it will install Volume Control when it installs a sound card. When you get the message prompt, simply insert the Windows 98 installation CD and follow the instructions in the installation procedure. We suggest you keep the Windows 98 installation CD in the CD-ROM drive when restoring drivers under Windows 98.
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Where to purchase Driver Performer?

Simply click the Purchasemenu. The purchase process takes just a few minutes using the Internet.
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